Technical Support Manager, Dalian
[Report to US]

Responsibilities

  • Typically provides direct supervision for Remote Support Engineers responsible for providing post sales technical support to both field support personnel and customers in a specified area
  • Monitors operations and technical support to both field support personnel and customers in a specified area
  • Monitors operations and provides direction and training as required
  • May perform ongoing technical tasks associated with the organizational unit
  • Responsible for all personnel actions such as hiring, salary and performance reviews, corrective actions, etc
  • May have responsibility for revenue generation through sales of software/support services, consulting and/or add-on applications
  • Works with limited guidance on projects within defined criteria
  • Provides resolutions to a diverse range of complex problems
  • Experience with company Products is preferred

Qualifications

  • Read & Write English a must
  • Additional languages are a benefit
  • Typically requires 5-8 years of related experience
  • Bachelor's degree or equivalent experience